Senior Support Lead - IT Operations
Mexico
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Job Description
Senior Support Lead - IT Operations
Cuauhtemoc, Mexico City

Job Summary

Should have 5-10 yrs of experience with Application Production Support of MainFrame systems

Key Responsibilities

  • Operational Leadership & Reliability Strategy
  • Incident & Problem Management Leadership
  • Observability, Monitoring & Reliability Engineering
  • Automation & Continuous Improvement
  • Mainframe & Enterprise Platform Support
  • z/OS Platform Support
  • CICS Transaction Processing
  • JCL and REXX Expertise
  • Batch Processing Governance
  • OPC Scheduling Operations
  • Endevor Release Governance
  • Release & Operational Readiness Governance
  • Stakeholder & Cross Functional Leadership
  • Knowledge Management & Mentorship

Skill Requirements

  • Splunk
  • Remedy
  • Jira
  • Bitbucket
  • Endevor
  • SDSF
  • File-AID
  • Abend-Aid
  • IDCAMS
  • DFSORT / SyncSort

Other Requirements

1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.