Senior Support Lead - Kubernetes
United States
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Job Description
Senior Support Lead - Kubernetes
Others, New Jersey

Job Summary

The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience. By collaborating with cross-functional teams, the Senior Support Lead significantly influences product development and optimizes support processes.

Key Responsibilities

1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction.
2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability.
3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs.
4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment.
5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations.

Skill Requirements

1. Advanced Proficiency In Kubernetes Architecture And Deployment
2. Strong Understanding Of Devops Practices And Itsm Frameworks
3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments
4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3)

Other Requirements

1. Optional But Valuable Certification In Kubernetes Administration (Cka)
2. Optional But Valuable Certification In Itil Foundation

Key Responsibilities:
Monitor the application health via provided tools like Zabbix, Prometheus, AWS Cloud Watch, AWS OpenSearch, and Splunk.
Debug and analyze real-time issues by analyzing logs and other available information.
Experience in Supporting clients by communicating promptly about system downtimes/upgrades/maintenance.
Supporting Operations and troubleshooting network solutions, networking products/services, routing, latency, and other KPIs, etc.
Attending daily stand-ups and reviewing/analyzing weekly status reports for actionable items.
Good Understanding and working experience with Linux.
Good Understanding and working experience in AWS or similar cloud environments
Hands-on experience in Docker, K8s
Exposure to AWS EKS, networking, services, and building scripts to deploy.
Exposure to Python programming language.
Hands-on experience in bash or some shell scripting.
Exposure to some databases like MySQL, MongoDB, and Couchbase
Good Communication and interpersonal skills.
Experience in providing 24/7 Support
Maximum Salary (US):  148000
Minimum Salary (US):  78000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.