Senior Support Lead
India
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Job Description
Senior Support Lead
Madurai, Tamil Nadu

Job Summary

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

 

  • Advanced knowledge of Windows Server (2019 – 2025) Advanced knowledge of Microsoft Application Servers and technologies Microsoft modern management experience.

 

  • A solid understanding of core networking, operating systems and troubleshooting concepts. Advanced knowledge of Group Policy design and configuration.

 

  • Advanced knowledge of Microsoft 365/Office 365/ Azure/ Intune expertise (MS Cloud) with all services required.

 

  • Advanced knowledge of scripting languages like PowerShell, Bash, or Python for automation tasks.

 

  • Experience in global deployments and rollouts of new technologies is a plus.

 

  • A good understanding of core networking, operating systems and troubleshooting concepts. Advanced knowledge of Active Directory/LDAP user and group administration.

 

  • Experience with virtualization technologies like VMware or Hyper-V.

 

  • Knowledge and some experience in AI areas like machine learning, AI engineering, Data engineering/scientist is in plus.

 

  • Microsoft Certifications (MCSE) or equivalent certification in relevant programs desired.

 

  • Lead the delivery of IT projects within the organization. Help develop and implement project plans, risk assessments and contingency plans.

 

  • Develop sophisticated system standards and recommend improvements to enhance performance. Define and document best practices and support procedures. Assist with hardware,
  • software, and vendor evaluation.

 

  • Perform research, troubleshoot, and provide resolution to complex issues for new system technologies, on prem and cloud-based, in physical and virtual deployments. Carry out special tasks at Management's direction.

 

  • Interact with staff and other peer groups at the technical level, as required. Other duties as assigned. Coaching/ Mentoring other team members.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.