Senior Support Lead
India
Apply now
Job Description
Senior Support Lead
Bengaluru, Karnataka

Job Summary

Provide L2/L3 technical support for TrackWise applications in RTB (AMS) model
Analyze and resolve production issues, bugs, and system defects.
Develop and enhance TrackWise configurations, workflows, forms, and business rules
Perform code-level changes, debugging, and performance optimization
Support change requests, enhancements, and system upgrades
Manage ticket queue, SLA adherence, and incident prioritization
Perform impact analysis and coordinate release deployments
Support SIT/UAT testing, defect fixing, and validation support
Work closely with functional consultants and QA teams for solution delivery
Maintain technical documentation and support audit readiness activities

Key Responsibilities

Provide L2/L3 technical support for TrackWise applications in RTB (AMS) model
Analyze and resolve production issues, bugs, and system defects.
Develop and enhance TrackWise configurations, workflows, forms, and business rules
Perform code-level changes, debugging, and performance optimization
Support change requests, enhancements, and system upgrades
Manage ticket queue, SLA adherence, and incident prioritization
Perform impact analysis and coordinate release deployments
Support SIT/UAT testing, defect fixing, and validation support
Work closely with functional consultants and QA teams for solution delivery
Maintain technical documentation and support audit readiness activities

Skill Requirements

Hands-on experience in TrackWise technical configuration/customization
Knowledge of:
Workflow configuration
Forms and business rules development
System administration and technical troubleshooting

Experience in RTB / AMS support environment (incident & SLA-based support)
Strong debugging skills and ability to analyze and resolve production issues.
Understanding of QMS processes (CAPA, Deviation, Change Control)
Knowledge of GxP compliance and validation (CSV/CSA)
Basic understanding of integration with ERP systems (SAP preferred)

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.