Senior Support Lead
India
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Job Description
Senior Support Lead
Bengaluru, Karnataka

Job Summary

We are looking for a TrackWise QMS Functional Consultant to support RTB Phase 3 activities for LAM Research. The role focuses on stabilization, support, enhancements, and compliance of TrackWise QMS processes.

Key Responsibilities

Provide L2/L3 functional support for TrackWise QMS modules (CAPA, Deviations, Change Control, NCR)
Handle incident management, issue analysis, and resolution as part of RTB operations.
Manage ticket queues, SLA adherence, and backlog prioritization.
Support enhancements, configuration changes, and minor developments in TrackWise workflows.
Ensure compliance with regulatory standards (GxP, 21 CFR Part 11) and internal audit requirements.
Monitor and support CAPA closure, audit observations, and deviation tracking.
Perform impact analysis for change requests and coordinate deployments.
Support SIT/UAT cycles for enhancements and defect fixes.
Collaborate with QA, business users, and IT teams for issue resolution and improvements.
Maintain documentation, SOP alignment, and audit readiness artifacts.

Skill Requirements

Hands-on experience in TrackWise QMS support (RTB / AMS environment)Strong knowledge of:
CAPA Management
Deviation Management
Change Control
Audit & Compliance processes
Experience in incident management tools and SLA-driven support modelUnderstanding of manufacturing / semiconductor domain (preferred for LAM)Knowledge of GxP compliance, CSV/CSA validation practicesStrong troubleshooting and problem-solving skills

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.