Senior Support Lead
India
Apply now
Job Description
Senior Support Lead
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Support Lead will own operational readiness, stabilisation, and steady-state support for the upgraded landscape. The project material explicitly calls out a managed services operating model with 24x7 operations, monitoring, support, incident/problem/change management, performance tuning and job optimisation. 

Key Responsibilities

  • Lead hypercare and transition to managed support after go-live.
  • Own support processes for incident, problem, change, and service request handling.
  • Monitor batch/job execution, scheduler adherence, failures, SLA achievement, and trend analysis.
  • Coordinate RCA, proactive fixes, and service improvement actions.
  • Ensure run-books, operational dashboards, escalation matrices, and support documentation are complete.
  • Work with business stakeholders and technical teams to handle production issues and enhancement demand.

Skill Requirements

  • Strong production support / managed services experience in ETL or data platforms.
  • Experience with incident management, SLA/KPI governance, and operational reporting.
  • Good knowledge of job monitoring, scheduler support, and batch operations

Other Requirements

  • Experience supporting DataStage environments and data-platform operations.
  • Exposure to 24x7 support models and service transition.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.