Senior Support Lead
India
Job Description
Senior Support Lead
Hyderabad, Telangana
Job Summary
The candidate should have experience in Oracle HFM, ODE, TRCS, FCCS and Infrastructure maintenance of Hyperion suite of products (HFM, ESSBASE, Web analysis, Smart view For Office, Excel-Add In, Hyperion Shared Services) and includes Dev OPs Engineering Development, testing and maintenance of EAI Portal applications and Microsoft applications. The candidate should have extensively worked on Oracle Hyperion System Maintenance, enhancement, Administration
Key Responsibilities
1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Skill Requirements
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Other Requirements
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Information at a Glance