Senior Support Lead
United States
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Job Description
Senior Support Lead
| Others, CaliforniaPhoenix, Arizona

Job Summary

Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).

Key Responsibilities

Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).

Skill Requirements

Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).

Other Requirements
Maximum Salary (US):  151000
Minimum Salary (US):  95000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.