Senior Support Lead
India
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Job Description
Senior Support Lead
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Atlassian Platform Administrator will manage, configure, support, and continuously improve Jira, Confluence, Jira Align, and related integrations. The role includes platform administration, workflow configuration, access management, user support, automation, upgrades, onboarding, and governance.
2–5 years of hands-on Jira and Confluence administration experience.Strong knowledge of Jira projects, workflows, schemes, permissions, fields, screens, boards, and dashboards.Experience with Confluence spaces, templates, permissions, and macros.Experience with Jira Automation, ScriptRunner, or similar automation tools.Understanding of REST APIs, webhooks, and DevOps tool integrations.Experience with user provisioning, SSO/SAML, Active Directory, and group-based access.Understanding of ITIL practices, including Incident, Change, and Problem Management.Working knowledge of Agile methods such as Scrum and Kanban.Strong troubleshooting, documentation, communication, and stakeholder-management skills.

Key Responsibilities

Administer Jira projects, workflows, permission schemes, notification schemes, custom fields, screens, boards, filters, and dashboards.Manage Confluence spaces, templates, permissions, macros, and standardized documentation.Design and optimize workflows using conditions, validators, and post-functions.Configure and maintain Jira automation rules, scheduled triggers, and notifications.Provide L1/L2 support for access, configuration, automation, performance, and data-related issues.Escalate complex technical issues to L3 or vendor support and ensure SLA compliance.Manage user provisioning, de-provisioning, roles, groups, and project-level permissions.Perform periodic access reviews and support audit requirements.Plan and execute standard changes, upgrades, patches, and platform improvements.Configure integrations using REST APIs, webhooks, CI/CD, DevOps, and reporting tools.Support onboarding of new users, projects, and programmes.Create SOPs, runbooks, knowledge articles, user guides, and training materials.Conduct demonstrations and training sessions for Jira and Confluence users.Ensure platform usage follows security, governance, and change-management standards.

Skill Requirements

5+ years of hands-on Jira and Confluence administration experience.Strong knowledge of Jira projects, workflows, schemes, permissions, fields, screens, boards, and dashboards.Experience with Confluence spaces, templates, permissions, and macros.Experience with Jira Automation, ScriptRunner, or similar automation tools.Understanding of REST APIs, webhooks, and DevOps tool integrations.Experience with user provisioning, SSO/SAML, Active Directory, and group-based access.Understanding of ITIL practices, including Incident, Change, and Problem Management.Working knowledge of Agile methods such as Scrum and Kanban.Strong troubleshooting, documentation, communication, and stakeholder-management skills.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.