Senior Support Lead
India
Job Description
Senior Support Lead
Noida, Uttar Pradesh

Job Summary

Ulta JD: AI Observability / Datadog EngineerRole: AI Observability / Datadog Engineer
Level: E2 / E2.2
Location: Offshore, IndiaKey ResponsibilitiesImplement and manage Datadog-based observability for AI/ML and LLM applications.Build dashboards, monitors, alerts and operational views for AI workloads.Monitor application/service health, latency, errors, logs, traces and infrastructure metrics.Monitor AI/LLM-specific metrics such as model latency, token consumption, invocation volume and failures.Troubleshoot production issues using logs, metrics and distributed traces.Support OpenTelemetry instrumentation and telemetry integration with Datadog.Monitor APIs, microservices and cloud-native workloads.Work with application, AI/ML, SRE and platform teams to improve reliability and observability.Develop automation/scripts for monitoring and operational activities.Support incident analysis, RCA and proactive identification of performance/reliability issues.Core mandatory skillsStrong hands-on DatadogObservability: Logs, Metrics, Traces, APM, Dashboards, AlertingOpenTelemetryAI/ML or LLM application observabilityCloud platforms: GCP/AWS/AzureAPIs and microservicesPython/scriptingSRE/production-support fundamentals

Key Responsibilities

Ulta JD: AI Observability / Datadog EngineerRole: AI Observability / Datadog Engineer
Level: E2 / E2.2
Location: Offshore, IndiaKey ResponsibilitiesImplement and manage Datadog-based observability for AI/ML and LLM applications.Build dashboards, monitors, alerts and operational views for AI workloads.Monitor application/service health, latency, errors, logs, traces and infrastructure metrics.Monitor AI/LLM-specific metrics such as model latency, token consumption, invocation volume and failures.Troubleshoot production issues using logs, metrics and distributed traces.Support OpenTelemetry instrumentation and telemetry integration with Datadog.Monitor APIs, microservices and cloud-native workloads.Work with application, AI/ML, SRE and platform teams to improve reliability and observability.Develop automation/scripts for monitoring and operational activities.Support incident analysis, RCA and proactive identification of performance/reliability issues.Core mandatory skillsStrong hands-on DatadogObservability: Logs, Metrics, Traces, APM, Dashboards, AlertingOpenTelemetryAI/ML or LLM application observabilityCloud platforms: GCP/AWS/AzureAPIs and microservicesPython/scriptingSRE/production-support fundamentals

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.