Senior Support Lead
United States
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Job Description
Senior Support Lead
Chicago, Illinois

Job Summary

Senior SRE / Observability Engineer

Role Type: Contractor
Level: Senior / Lead
Primary Focus: Core observability architecture, runtime health, alerting, SLOs, and runbooks

Role Summary

The Senior SRE / Observability Engineer will lead the technical implementation of core observability patterns for AI/ML services and supporting platforms. This role owns runtime health, service health, monitoring standards, alerting patterns, SLO definitions, and operational runbooks, with strong emphasis on Datadog, GCP, GKE/Cloud Run, logs, metrics, traces, SQL, Python, and production operations.

Key Responsibilities

  • Define and implement runtime/service health observability patterns
  • Establish Datadog monitor, dashboard, tagging, and naming standards
  • Build reusable alerting, SLO, and runbook examples
  • Implement logs, metrics, and traces patterns across priority services
  • Partner with Platform Observability Engineer on Datadog implementation
  • Support AI/model and data observability workstreams where production operations patterns are needed
  • Document implementation patterns for handoff to ML Ops, AI Ops, Infra, and app teams

Required Skills

  • Lead: SRE/observability/monitoring, alerting, SLOs, runbooks, runtime health
  • Strong: Datadog, GCP, GKE/Cloud Run, logs, metrics, traces, SQL, Python, Bash
  • Working Knowledge: BigQuery, Databricks, AI/ML model performance metrics, data quality concepts

Key Responsibilities

Senior SRE / Observability Engineer

Role Type: Contractor
Level: Senior / Lead
Primary Focus: Core observability architecture, runtime health, alerting, SLOs, and runbooks

Role Summary

The Senior SRE / Observability Engineer will lead the technical implementation of core observability patterns for AI/ML services and supporting platforms. This role owns runtime health, service health, monitoring standards, alerting patterns, SLO definitions, and operational runbooks, with strong emphasis on Datadog, GCP, GKE/Cloud Run, logs, metrics, traces, SQL, Python, and production operations.

Key Responsibilities

  • Define and implement runtime/service health observability patterns
  • Establish Datadog monitor, dashboard, tagging, and naming standards
  • Build reusable alerting, SLO, and runbook examples
  • Implement logs, metrics, and traces patterns across priority services
  • Partner with Platform Observability Engineer on Datadog implementation
  • Support AI/model and data observability workstreams where production operations patterns are needed
  • Document implementation patterns for handoff to ML Ops, AI Ops, Infra, and app teams

Required Skills

  • Lead: SRE/observability/monitoring, alerting, SLOs, runbooks, runtime health
  • Strong: Datadog, GCP, GKE/Cloud Run, logs, metrics, traces, SQL, Python, Bash
  • Working Knowledge: BigQuery, Databricks, AI/ML model performance metrics, data quality concepts

Skill Requirements

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.