Job Summary
Task Description: • Work as 1st and 2nd level support for internal applications
• Responsible for testing and release to production
• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol
Key Responsibilities
Task Description: • Work as 1st and 2nd level support for internal applications
• Responsible for testing and release to production
• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol