Senior Support Lead
India
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Job Description
Senior Support Lead
Pune, Maharashtra

Job Summary

  • Should have 6-8 yrs of experience with Application Production Support.

Automation & DevOps Tools

  • Version Control - GitHub / Bitbucket (Required)
  • Jenkins (Required)
  • Ansible (Playbooks) (Preferred)
  • XLR (or similar orchestration tools) (Preferred)
  • AI/Automation tools (preferred)

Monitoring & Observability

  • Splunk (Required)
  • Dynatrace (Required)
  • OpenTelemetry (OTel) (Preferred)
  • Amazon CloudWatch (Preferred)

Application Tech Stack:

  • AWS (Required)
  • Postgres/Oracle (Required)
  • Shell Scripting (Required)
  • Pivotal Cloud Foundry (PCF) (Required)
  • Casandra, Kafka (Preferred)
  • Python (Preferred)
  • Experience with event-driven systems and streaming platforms is good to have.

General Skills:

  • Understanding of ITIL / Incident / Change Management processes. 
  • Should have good analytical skill
  • Applications are related to Payments (Authorization, Clearing and Settlement). Domain knowledge would be a plus but not mandatory.

Key Responsibilities

  • Should have 6-8 yrs of experience with Application Production Support.

Automation & DevOps Tools

  • Version Control - GitHub / Bitbucket (Required)
  • Jenkins (Required)
  • Ansible (Playbooks) (Preferred)
  • XLR (or similar orchestration tools) (Preferred)
  • AI/Automation tools (preferred)

Monitoring & Observability

  • Splunk (Required)
  • Dynatrace (Required)
  • OpenTelemetry (OTel) (Preferred)
  • Amazon CloudWatch (Preferred)

Application Tech Stack:

  • AWS (Required)
  • Postgres/Oracle (Required)
  • Shell Scripting (Required)
  • Pivotal Cloud Foundry (PCF) (Required)
  • Casandra, Kafka (Preferred)
  • Python (Preferred)
  • Experience with event-driven systems and streaming platforms is good to have.

General Skills:

  • Understanding of ITIL / Incident / Change Management processes. 
  • Should have good analytical skill
  • Applications are related to Payments (Authorization, Clearing and Settlement). Domain knowledge would be a plus but not mandatory.

Skill Requirements

  • Should have 6-8 yrs of experience with Application Production Support.

Automation & DevOps Tools

  • Version Control - GitHub / Bitbucket (Required)
  • Jenkins (Required)
  • Ansible (Playbooks) (Preferred)
  • XLR (or similar orchestration tools) (Preferred)
  • AI/Automation tools (preferred)

Monitoring & Observability

  • Splunk (Required)
  • Dynatrace (Required)
  • OpenTelemetry (OTel) (Preferred)
  • Amazon CloudWatch (Preferred)

Application Tech Stack:

  • AWS (Required)
  • Postgres/Oracle (Required)
  • Shell Scripting (Required)
  • Pivotal Cloud Foundry (PCF) (Required)
  • Casandra, Kafka (Preferred)
  • Python (Preferred)
  • Experience with event-driven systems and streaming platforms is good to have.

General Skills:

  • Understanding of ITIL / Incident / Change Management processes. 
  • Should have good analytical skill
  • Applications are related to Payments (Authorization, Clearing and Settlement). Domain knowledge would be a plus but not mandatory.

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.