Senior Support Lead
India
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Job Description
Senior Support Lead
Chengallpattu, Tamil Nadu

Job Summary

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.

Key Responsibilities

DBS CU-ETA-VALUESTREAM&PRODMGMT-VS&PM

Skill Requirements

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.

Other Requirements

Provide L2/L3 support for SnapLogic integrations and data pipelines.

Monitor integration jobs, scheduled tasks, and production interfaces.

Investigate and resolve integration failures, data issues, and performance bottlenecks.

Perform root cause analysis (RCA) and implement corrective actions.

Support API integrations, REST/SOA services, and file-based interfaces.

Troubleshoot data transformation, mapping, and routing issues.

Work closely with business users, application teams, and external vendors to resolve incidents.

Support deployment activities and post-release validations.

Monitor error queues, logs, and alerts to ensure integration stability.

Create and maintain support documentation, knowledge articles, and operational runbooks.

Participate in on-call support and production issue management.

Strong hands-on experience with SnapLogic Integration Platform.

Hands-on expertise in Fivetran for data ingestion and integration.

Strong experience with Snowflake.

Expertise in ETL/ELT, data integration, and pipeline development.

Strong knowledge of SQL and relational databases such as Oracle, SQL Server, and PostgreSQL.

Knowledge of data warehousing and dimensional modeling.

Experience with REST APIs, JSON, XML, and web services.

Experience with AWS, Azure, or GCP.

Strong debugging, troubleshooting, and performance optimization skills.

Prior experience leading and managing a technical team.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.