Senior Support Lead
United States
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Job Description
Senior Support Lead
Others, Ohio

Job Summary

Provide end-to-end support for lab setup, including hardware and software configurations, to support various testing and operational needs.
Handle tasks related to physical network infrastructure, such as cabling, connectivity, and hardware installation, ensuring seamless communication and functionality across network devices, wireless infrastructure, and servers.
Oversee and resolve power and cooling issues within the lab environment, ensuring optimal operational conditions. This includes monitoring, troubleshooting, and implementing solutions to maintain system stability and efficiency.

Key Responsibilities

Deploy, configure, troubleshoot, and maintain Cisco Wireless LAN (WLAN) solutions, including Cisco Wireless Controllers (WLCs), Access Points (APs), SSIDs, RF optimization, mobility, roaming, and wireless security features.
Support wireless testing activities, including validation of WLAN performance, connectivity, coverage, client onboarding, authentication, and interoperability across various Cisco wireless platforms.
Work with Cisco networking technologies including Cisco Switches, Routers, Wireless Controllers, Access Points, UCS Servers, IOS XR, and SONiC software.
Perform testing and validation of optical networking solutions.
Utilize traffic generators for network performance, scalability, and feature testing.
Configure and manage JSON files with version control practices.
Familiarity with Cisco Catalyst Wireless, Cisco AireOS, Catalyst 9800 WLC, Wi-Fi 6/6E technologies, 802.11 standards, and wireless security protocols (WPA2/WPA3, 802.1X) is highly desirable.

Skill Requirements

Experience with Cisco Switches, Routers, Wireless LAN Controllers (WLCs), Access Points (APs), UCS Servers, IOS XR, and SONiC software.
Knowledge of wireless networking concepts, RF fundamentals, WLAN design, troubleshooting, and performance analysis.
Experience in testing networking and optical networking solutions.
Hands-on experience with traffic generators.
Conversant with Git and basic Python scripting.
Basic working knowledge of Python with a strong willingness to enhance automation skills.
Understanding of JSON configuration files and version control systems.
CCNA, CCNP Enterprise (Wireless), CWNA, or any Hardware and Networking Certification is good to have.
Willingness to handle new technology stack inclusions and continuously learn emerging networking and wireless technologies.

Other Requirements

Experience with Cisco Catalyst 9800 Wireless Controllers, Cisco DNA Center, Cisco Spaces, and wireless automation.
Exposure to wireless packet analysis tools such as Wireshark, Ekahau, or similar RF troubleshooting tools.
Experience in lab automation and testbed management.
Maximum Salary (US):  148000
Minimum Salary (US):  78000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.