Job Summary

We are looking for an experienced Infor PLM Optiva Senior Support Consultant to provide application support, troubleshooting, configuration, enhancement, and technical/functional assistance for the Infor Optiva PLM platform. The role will work closely with business users, development teams, integration teams, and other enterprise application teams to ensure stability and effective operation of the Optiva solution.

Key Responsibilities

• Provide L2/L3 production support for Infor PLM Optiva applications.
• Investigate application incidents, identify root causes, and coordinate resolution of production issues.
• Support and enhance Optiva configurations, workflows, reports, and business rules.
• Troubleshoot application and database issues using SQL Server.
• Support integrations between Optiva and enterprise platforms such as ERP, MDM, MES, Quality and regulatory systems, where applicable.
• Analyze recurring incidents and contribute to problem management and permanent fixes.
• Assist with application upgrades, patches, data migration, testing, and release activities.
• Work with business stakeholders to understand issues and translate requirements into technical/configuration changes.
• Prepare and maintain technical documentation, troubleshooting guides, and knowledge articles.
• Coordinate with vendor/product teams for product-level issues requiring escalation.

Skill Requirements

• Strong hands-on experience with Infor Optiva / Infor PLM for Process.
• Optiva configuration and end-to-end configuration knowledge.
• SQL Server / SQL troubleshooting skills.
• Optiva workflows and business-rule configuration.
• REST/SOAP APIs, XML/XSLT.
• Understanding of enterprise application integrations.
• Knowledge of Infor OS, ION and IDM is advantageous and appears in your existing internal Optiva technical requirements.

Other Requirements