Job Summary
volvo it
Job Description: Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications. Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes Actively engage with peers, leads, Subject Matter Experts, to resolve any gaps. Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset Accurate and timely reporting of progress, escalations and report status to the team leader. Generate reports if necessary. Work experience: Minimum 1 to 3 years Education: Any Bachelor’s Degree Technical competencies: Experience in MS office is must Experience in working with Identity & Access management processes and tools Experience in working with Ticketing systems such as Service NOW Soft skills competencies: Communication: Skilled Customer Focus: Good Quality of execution: Good Result Orientation: Skilled Ownership & personal drive: Good Analytical problem solving: Good Willingness to work in shifts Ability to multi-task and perform while interacting with a variety of people and business units.