Senior Support Lead
India
Job Description
Senior Support Lead
Pune, Maharashtra

Job Summary

Gen AI, AWS cloud infrastructure knowledge

Senior BizOps Engineer (SRE-focused) - Job Description
Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards.
In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems.
What You’ll Do (Responsibilities)
· Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation.
· Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met.
· Develop and execute quality-improvement plans for a portfolio of applications within the platform.
· Ensure smooth integration of platform components with Mastercard’s broader ecosystem.
· Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities.
· Champion BizOps best practices and contribute to a scalable, sustainable support model.
· Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability.
· Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes.
· Align product and customer priorities with operational needs to support business growth.
Key Focus Areas
· Relentless automation to eliminate manual, labor-intensive processes.
· Shift-left engagement during design and development to ensure “production-ready” delivery.
· Development of highly available, self-healing systems supported by advanced observability.
· Centralized communication and partnership across internal and external stakeholders.
· Strong operational stewardship across the entire lifecycle of supported applications.
Technical Expertise & Experience
· Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools.
· Hands-on coding experience in Python or Java, and scripting with Ruby/Bash.
· Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube.
· Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence).
· Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet.
· Implementing Infrastructure-as-Code and automation frameworks.
· Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments.
· Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage)
· Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage)

Key Responsibilities

Gen AI, AWS cloud infrastructure knowledge

Senior BizOps Engineer (SRE-focused) - Job Description
Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards.
In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems.
What You’ll Do (Responsibilities)
· Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation.
· Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met.
· Develop and execute quality-improvement plans for a portfolio of applications within the platform.
· Ensure smooth integration of platform components with Mastercard’s broader ecosystem.
· Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities.
· Champion BizOps best practices and contribute to a scalable, sustainable support model.
· Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability.
· Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes.
· Align product and customer priorities with operational needs to support business growth.
Key Focus Areas
· Relentless automation to eliminate manual, labor-intensive processes.
· Shift-left engagement during design and development to ensure “production-ready” delivery.
· Development of highly available, self-healing systems supported by advanced observability.
· Centralized communication and partnership across internal and external stakeholders.
· Strong operational stewardship across the entire lifecycle of supported applications.
Technical Expertise & Experience
· Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools.
· Hands-on coding experience in Python or Java, and scripting with Ruby/Bash.
· Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube.
· Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence).
· Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet.
· Implementing Infrastructure-as-Code and automation frameworks.
· Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments.
· Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage)
· Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage)

Skill Requirements

Gen AI, AWS cloud infrastructure knowledge

Senior BizOps Engineer (SRE-focused) - Job Description
Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards.
In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems.
What You’ll Do (Responsibilities)
· Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation.
· Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met.
· Develop and execute quality-improvement plans for a portfolio of applications within the platform.
· Ensure smooth integration of platform components with Mastercard’s broader ecosystem.
· Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities.
· Champion BizOps best practices and contribute to a scalable, sustainable support model.
· Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability.
· Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes.
· Align product and customer priorities with operational needs to support business growth.
Key Focus Areas
· Relentless automation to eliminate manual, labor-intensive processes.
· Shift-left engagement during design and development to ensure “production-ready” delivery.
· Development of highly available, self-healing systems supported by advanced observability.
· Centralized communication and partnership across internal and external stakeholders.
· Strong operational stewardship across the entire lifecycle of supported applications.
Technical Expertise & Experience
· Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools.
· Hands-on coding experience in Python or Java, and scripting with Ruby/Bash.
· Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube.
· Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence).
· Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet.
· Implementing Infrastructure-as-Code and automation frameworks.
· Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments.
· Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage)
· Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage)

Other Requirements

Gen AI, AWS cloud infrastructure knowledge

Senior BizOps Engineer (SRE-focused) - Job Description
Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards.
In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems.
What You’ll Do (Responsibilities)
· Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation.
· Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met.
· Develop and execute quality-improvement plans for a portfolio of applications within the platform.
· Ensure smooth integration of platform components with Mastercard’s broader ecosystem.
· Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities.
· Champion BizOps best practices and contribute to a scalable, sustainable support model.
· Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability.
· Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes.
· Align product and customer priorities with operational needs to support business growth.
Key Focus Areas
· Relentless automation to eliminate manual, labor-intensive processes.
· Shift-left engagement during design and development to ensure “production-ready” delivery.
· Development of highly available, self-healing systems supported by advanced observability.
· Centralized communication and partnership across internal and external stakeholders.
· Strong operational stewardship across the entire lifecycle of supported applications.
Technical Expertise & Experience
· Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools.
· Hands-on coding experience in Python or Java, and scripting with Ruby/Bash.
· Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube.
· Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence).
· Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet.
· Implementing Infrastructure-as-Code and automation frameworks.
· Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments.
· Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage)
· Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage)

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.