Job Summary

Job Summary:

• Responsible for the management of internal & external projects and analytic initiatives
• Manages programs, projects and initiatives involving department or cross-functional teams focused on the delivery of projects/programs and/or initiatives into a finished state.
• Supports and represents the organization on behalf of the CTC Management team and Strategic Program Leader in the Services Billing COE.
• This position is primarily responsible for CTC Billing & Invoicing support but may be assigned to support any Services Billing initiative.
• Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business plans; receives guidance from manager and Strategic Program Leader.

Key Responsibilities

Job Responsibilities:

• Leads management of Project/Program and Initiative activities
  • Collaborates with Operation to identify opportunities for projects to drive operational efficiencies;
  • Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints
  • Monitors programs/projects from initiation through delivery, interfacing with customers or department personnel
  • Interface with and monitors work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives
  • Directs the activities of project support staff and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project
• Support CTC Management team with performance management, process management, ticket management, and deep dives to improve performance and efficiency
• Support Strategic Program Leader with strategic objectives as identified.
• Assists with preparation of and participates in Operational and/or Functional reviews
• All other duties as assigned, including billing and other operational tasks

Skill Requirements

Skills/Behavior Needed:

• CTC experience or familiarity
• Can think critically and problem solve without clear steps to follow
• Completes designated tasks on time and in compliance with policies, procedures, and assigned schedules.
• Has a technical mindset and can communicate with IT
• Adjusts to different environments and embrace change with a positive attitude.
• Understands problems and inquire/escalate before taking actions. 
• Applies logical thinking to gathering and analyzing information. 
• Delivers a clear and concise message.
• Behaves with ethical principles and in accordance with company values.
• Demonstrates active listening.
• Identifies critical tasks, prioritizes and arranges completion on a logical order.
• Understands and contributes to achieve team goals. 
• Customer Service orientation

Other Requirements