Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management and other parameters for In-transit network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution.

The incumbent initiates the transport incident deviation report for in transit deviations and starts the Claims Management process when relevant (product rejected by Quality authority).

This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead. Non-conventional office working hours are expected (night shifts, weekend shifts).

• Logger monitoring: Continuously oversee alarm systems, data and shipments from internal/external plants to market customs clearance and delivery, expanding scope as capability grows.
• Coordination and communication: Identify stakeholders and ensure timely, accurate communication for operational continuity.
• Intervention and emergency response: Activate response processes, track actions, communicate critical information and minimize impact of incidents during transportation.
• Post-intervention processes: Document incidents, streamline resolutions, categorize outcomes and initiate Claims Management where relevant.
• Data analysis: Analyze operational historical data to identify trends, improve practices and enhance decision-making.
• System maintenance: Maintain GCC system functionality, suggest enhancements and assess automation opportunities.
• Training and documentation: Provide input to maintain training materials, standard operating procedures and operational rulebooks.

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent monitors logistics operations to swiftly respond to changes in temperature, lead time, risk management and other parameters for In-transit network shipments. They ensure timely and accurate information access to support decision making and perform follow-ups to confirm problem resolution.

The incumbent initiates the transport incident deviation report for in transit deviations and starts the Claims Management process when relevant (product rejected by Quality authority).

This individual contributor role operates within a cross-cultural team providing 24x7 support and reports to the Global Command Center Team Lead. Non-conventional office working hours are expected (night shifts, weekend shifts).

• Logger monitoring: Continuously oversee alarm systems, data and shipments from internal/external plants to market customs clearance and delivery, expanding scope as capability grows.
• Coordination and communication: Identify stakeholders and ensure timely, accurate communication for operational continuity.
• Intervention and emergency response: Activate response processes, track actions, communicate critical information and minimize impact of incidents during transportation.
• Post-intervention processes: Document incidents, streamline resolutions, categorize outcomes and initiate Claims Management where relevant.
• Data analysis: Analyze operational historical data to identify trends, improve practices and enhance decision-making.
• System maintenance: Maintain GCC system functionality, suggest enhancements and assess automation opportunities.
• Training and documentation: Provide input to maintain training materials, standard operating procedures and operational rulebooks.

Qualifications – Level of Education

Bachelor’s degree in business administration, Supply Chain or Logistics.

Qualifications – Experience

2+ years in the pharmaceutical / medical device / life science industry with GDP expertise in Transportation, Logistics and Supply Chain. Experience in Control Tower, Command Center or Call Center roles is preferred.

Qualifications – Languages

English, Others

Qualifications – Computer Skills

Proficiency in all standard MS applications.

Competencies – Personal Capabilities

• Technical proficiency in Transportation, Supply Chain, Cold Chain Logistics, Trade & Customs, Compliance.
• Collaboration, effective communication, responsibility and honesty.
• Manage high-pressure situations with tenacity, resiliency and ownership.
• Critical thinking, problem solving, and attention to detail.
• Time management and organizational skills.
• Willingness to learn, adaptability, and flexibility.
• Strong analytical skills for synthesizing data to aid decision-making.