Job Summary
Job Summary:We are looking for a detail-oriented PTP Analyst with hands-on experience in invoice processing and exposure to procurement tools. The role involves executing day-to-day PTP activities, ensuring SLA adherence, and supporting supplier enablement in a client-facing environment.Key Responsibilities:· Handle queries and provide timely resolution within SLA timelines· Monitor and manage backlogs, escalations, and aging cases, ensuring closure and client satisfaction· Perform root cause analysis (RCA) for recurring issues and implement preventive controls· Execute end-to-end PTP transactions (Invoice, SES, query resolution)Raise and resolve queries with vendors and internal stakeholdersMaintain accuracy and compliance as per SOPs and client guidelinesSupport supplier enablement activities (vendor onboarding, communication)Work on ticketing tools (SNOW) for issue tracking and resolutionCoordinate with clients for day-to-day operational queries and clarificationsIdentify basic issues and escalate as per defined process· Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regionsRequired Skills & Experience:Experience in PTP / Accounts Payable / Procurement OperationsHands-on experience in Invoice ProcessingExposure to client interaction / client-facing environmentTechnical Skills: Working knowledge of: SAP, Ariba / Coupa, ServiceNow (SNOW)
Key Responsibilities
· Handle queries and provide timely resolution within SLA timelines· Monitor and manage backlogs, escalations, and aging cases, ensuring closure and client satisfaction· Perform root cause analysis (RCA) for recurring issues and implement preventive controls· Execute end-to-end PTP transactions (Invoice, SES, query resolution)Raise and resolve queries with vendors and internal stakeholdersMaintain accuracy and compliance as per SOPs and client guidelinesSupport supplier enablement activities (vendor onboarding, communication)Work on ticketing tools (SNOW) for issue tracking and resolutionCoordinate with clients for day-to-day operational queries and clarificationsIdentify basic issues and escalate as per defined process· Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regions