Job Summary

To support the Assurance of key HCLIBS frameworks to develop, assess and report on their effectiveness on managing compliance / regulatory risk and to instil a culture of compliance amongst HCLIBS employees. 
To support the development and delivery of the HCLIBS annual risk-based Compliance Monitoring plan.

Key Responsibilities

• To undertake HCL IBS and clients Compliance Monitoring (CM) and Independent Quality Assurance (IQA) reviews in accordance with best practice, covering scoping / fieldwork and sampling / reporting and action tracking.
• To oversee offshore SME’s performing Compliance Assurance testing ensuring agreed standards are met and assurance can be placed on the outputs.
• To attend compliance relationship management meetings with our clients’ compliance and assurance functions, as required by the Compliance Manager
• To support relevant internal stakeholders to develop appropriate actions plans to address any compliance issues identified as part of the HCLIBS Assurance frameworks
• To support the development of risk based annual CM plans and the risk based monthly IQA sampling activities in order to facilitate contractual monitoring requirements for HCL IBS clients
• Through Assurance testing, identify coaching needs and liaise with Operations and Learning & Development teams to develop suitable remedial training plans to address identified issues.
• To oversee the provision of provide monthly management information both internally and to HCL-IBS’s clients on compliance assurance frameworks, including conducting trend and root cause analysis of identified compliance assurance issues.
• To produce and review departmental procedures.
• To assist in the development, introduction and completion of relevant projects / business solutions, as required.
• To undertake any other activity under the direction and guidance of the Compliance Assurance Manager or the Head of Compliance and Financial Crime to achieve departmental or corporate targets

Skill Requirements

• Customer Focus and Relationship Management skills.
• Be able to influence decisions at all levels.
• Team Player but must also be fully capable of working alone
• Good presentation skills both verbal and written. Ability to summarise / articulate issues clearly and effectively for senior management consumption.
• A sound understanding of FCA rulebooks relating to an outsourced life and pensions business.

Other Requirements

•    Willingness to travel (in UK)