Senior Team Lead
India
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Job Description
Senior Team Lead
Chennai, Tamil Nadu

Job Summary

The incumbent ensures seamless operational support and onboarding for IoT-enabled logistics platforms, with a focus on shipment lifecycle management and TrackIt implementation. The incumbent aims to enhance shipment visibility, user experience, and compliance with SOPs/WIs across the logistics hub.

1. IoT Platform Support

  • Oversees end-to-end shipment processes including creations, deliveries, and recreations.
  • Provides proactive support during pre-shipment, in-transit, and post-shipment phases.
  • Acts as the first point of contact for resolving user issues related to the IoT platform.
  • Collaborates with cross-functional teams to ensure platform stability and performance.

2. TrackIt Onboarding

  • Executes source and destination onboarding in alignment with standard operating procedures (SOPs).
  • Coordinates with internal stakeholders to ensure timely and accurate onboarding.
  • Maintains documentation and training materials for onboarding processes.

3. Performance & Compliance

  • Ensures all activities are performed in strict adherence to relevant SOPs and Work Instructions (WIs).
  • Monitors and reports on key performance indicators (KPIs) related to shipment support and onboarding.
  • Identifies process improvement opportunities and contribute to continuous improvement initiatives.

 

Key Responsibilities

The incumbent ensures seamless operational support and onboarding for IoT-enabled logistics platforms, with a focus on shipment lifecycle management and TrackIt implementation. The incumbent aims to enhance shipment visibility, user experience, and compliance with SOPs/WIs across the logistics hub.

1. IoT Platform Support

  • Oversees end-to-end shipment processes including creations, deliveries, and recreations.
  • Provides proactive support during pre-shipment, in-transit, and post-shipment phases.
  • Acts as the first point of contact for resolving user issues related to the IoT platform.
  • Collaborates with cross-functional teams to ensure platform stability and performance.

2. TrackIt Onboarding

  • Executes source and destination onboarding in alignment with standard operating procedures (SOPs).
  • Coordinates with internal stakeholders to ensure timely and accurate onboarding.
  • Maintains documentation and training materials for onboarding processes.

3. Performance & Compliance

  • Ensures all activities are performed in strict adherence to relevant SOPs and Work Instructions (WIs).
  • Monitors and reports on key performance indicators (KPIs) related to shipment support and onboarding.
  • Identifies process improvement opportunities and contribute to continuous improvement initiatives.

 

Skill Requirements

  • Onboarding process performance.
  • Works according to relevant SOP / WI.

Bachelor’s degree in supply chain or Logistics.
  • Proven ability to work in a complex matrix organization with strong teamwork orientation.
  • Work effectively in an environment of competing priorities and deadlines.

 

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.