Job Summary
Role Purpose
Provide end-to-end technical leadership for enterprise solutions on the Siebel platform: translating business and non-functional requirements into scalable, secure and resilient architectures, and guiding engineering teams through implementation, modernization and operational readiness.
Key Responsibilities
Key Responsibilities
Architecture & Design
• Own high-level and detailed architecture for complex Siebel applications, APIs, integrations and modernization initiatives.
• Convert functional and non-functional requirements into blueprints, component designs, interface contracts and implementation guidance.
• Select appropriate architecture patterns and assess trade-offs across scalability, performance, security, cost and maintainability.
• Ensure alignment with enterprise standards, approved platforms, reusable patterns and target-state roadmaps.
Technical Leadership & Governance
• Give hands-on architectural direction to development, QA, DevOps, security and support teams.
• Set coding, API, integration, logging, configuration, testing and deployment standards.
• Run architecture reviews, design walkthroughs, technical risk assessments and PoC evaluations.
Security, Reliability & Performance
• Embed secure-by-design across identity, authorization, secrets, data protection and interface security.
• Define resiliency patterns — retry, timeout, failover, HA and DR — plus performance and capacity targets.
• Ensure observability through structured logging, metrics, tracing, dashboards and alerting.
Stakeholder Engagement
• Facilitate technical discovery with business, product, security, infrastructure and vendor stakeholders.
• Communicate complex decisions clearly to engineering and leadership audiences.
• Maintain architecture artifacts, decision records, risk logs and technical roadmaps.
Skill Requirements
Technology Focus — Siebel CRM
• Design, configure and extend Siebel CRM components in line with product standards and upgrade safety.
• Deliver integrations using EAI/EIM, web services and supported interface patterns.
• Tune performance, resolve production defects and maintain technical documentation.
Required Technical Competencies
Core Skills
Siebel CRM configuration, Tools, business objects/components, workflows, scripting and EAI/EIM.
Design & Architecture
Siebel solution architecture, application/object design, integration patterns and upgrade-safe customization.
Data & Integration
Siebel data model, EIM data loads, migrations, interface specifications and reporting.
Platform & DevOps
Siebel environments, repository and release management, patching, sizing and deployment processes.
Quality & Operations
Functional and regression testing, performance tuning, defect management and production support.
Other Requirements
Technology Focus — Siebel CRM
• Design, configure and extend Siebel CRM components in line with product standards and upgrade safety.
• Deliver integrations using EAI/EIM, web services and supported interface patterns.
• Tune performance, resolve production defects and maintain technical documentation.
Required Technical Competencies
Core Skills
Siebel CRM configuration, Tools, business objects/components, workflows, scripting and EAI/EIM.
Design & Architecture
Siebel solution architecture, application/object design, integration patterns and upgrade-safe customization.
Data & Integration
Siebel data model, EIM data loads, migrations, interface specifications and reporting.
Platform & DevOps
Siebel environments, repository and release management, patching, sizing and deployment processes.
Quality & Operations
Functional and regression testing, performance tuning, defect management and production support.