Senior Technical Architect
United States
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Job Description
Senior Technical Architect
Dallas, Texas

Job Summary

To play a pivotal role in designing and implementing complex technical solutions, ensuring they align with business objectives and industry best practices.

Key Responsibilities

  • Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB, Asset and other enterprise solutions.
  • Define architectural standards, design patterns, and best practices aligned with CSDM and ServiceNow platform guidelines.
  • Develop architecture diagrams, solution designs, and technical documentation.
  • Partner with business leaders, architects, and technical teams to define platform roadmaps and long-term architectural direction.
  • Act as a trusted ServiceNow SME, advising on platform capabilities, automation opportunities, and architectural decisions.
  • Oversee configuration, customization, and development using both low-code (Flow Designer, ServiceNow Studio) and pro-code (JavaScript, Glide API, AngularJS) approaches.
  • Design and develop custom applications, workflows, UI policies, business rules, client scripts, and automation solutions.
  • Ensure all solutions are scalable, maintainable, and aligned with ServiceNow best practices.
  • Design and implement integrations with enterprise systems such as LDAP, Active Directory, SAP, AWS, Azure, Salesforce, and custom applications.
  • Utilize REST, SOAP, OAuth 2.0, JWT, MID Server, and messaging platforms such as Kafka for seamless data exchange.
  • Manage secure data access and integration between scoped applications and global database tables within ServiceNow.
  • Mentor and guide developers, enforce coding standards, and champion architectural best practices.
  • Establish and maintain governance frameworks for: Data integrity and access control
  • Update sets, version control, and deployment processes
  • Ensure adherence to performance, scalability, and usability standards.
  • Evaluate and enhance platform performance, workflows, and data models.
  • Optimize CMDB quality, structure, and relationships in alignment with CSDM.
  • Implement best practices for platform health, monitoring, and continuous improvement.
  • Lead ServiceNow upgrades, patches, and feature enablement aligned with new releases.
  • Assess impact, plan remediation, and ensure smooth adoption of new capabilities.

Skill Requirements

  • Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, CMDB and Asset.
  • Strong proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts).
  • Proven experience designing and implementing scalable, enterprise-grade ServiceNow solutions.
  • Extensive integration experience using REST, SOAP, OAuth2, JWT, MID Server, and enterprise platforms.
  • Strong understanding of CSDM, CMDB governance, and platform optimization.
  • Experience with Flow Designer, Virtual Agent, Predictive Intelligence, and automation capabilities.
  • Deep knowledge of update sets, deployment processes, version control, and platform governance models.
  • Excellent communication skills with the ability to translate business requirements into technical solutions.

Other Requirements
Maximum Salary (US):  147000
Minimum Salary (US):  125000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.