| Daily Activities of Production Support Team |
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| System & Application Monitoring: |
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| - Use monitoring tools (e.g., Application Insights) to track system health and application performance. |
| - Review dashboards and alerts for anomalies or failures. |
| Incident Management: |
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| - Respond to incidents and service requests via ticketing systems (e.g., ServiceNow, JIRA). |
| - Perform initial triage, troubleshooting, and escalation as needed. |
| - Communicate status updates to stakeholders and management. |
| Issue Resolution: |
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| - Analyze logs, traces, and error messages to identify root causes. |
| - Apply fixes, workarounds, or coordinate with development teams for code-level issues. |
| - Validate and document resolutions. |
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| Change & Release Support: |
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| - Support deployment activities, including pre/post-release validation and rollback procedures. |
| - Participate in change management meetings and impact assessments. |
| Documentation & Knowledge Sharing: |
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| - Update knowledge base articles, runbooks, and troubleshooting guides. |
| Maintenance Tasks: |
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| - Perform routine health checks, backups, and batch job monitoring. |
| - Manage SSL certificates, user access, and scheduled tasks. |
| Continuous Improvement: |
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| - Identify recurring issues and propose automation or process enhancements. |
| - Participate in root cause analysis (RCA) and preventive action planning. |