Senior Technical Lead D365 FandSCM X++
India
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Job Description
Senior Technical Lead D365 FandSCM X++
Noida, Uttar Pradesh

Job Summary

  • The role involves managing day-to-day technical support for Microsoft Dynamics AX 2012, including integration with third-party applications and providing remote user support via Service Now.
  • Responsibilities include preparing technical specifications, delivering fixes, participating in release cycles, and monitoring Dynamics AX 2012 and D365 systems.
  • The position requires expertise in X++ programming, AX application performance tuning, SSRS report customization, and collaboration with internal and external resources for issue resolution.
 



Key Responsibilities

  • Should have 6 to 9 years of overall experience and 4+ years of relevant experience in AX2012
  • Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.
  • Should have good functional knowledge in SD and Finance
  • Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
  • Will be required to prepare technical specification documents for customizations and bug fixes.
  • Ensure technical support documents are complete, and fixes are delivered successfully as per the plan.
  • Involvement in the Release / upgrade/ implementation cycle as needed.
  • On-going monitoring and investigation of Dynamics AX 2012 and D365 systems

Skill Requirements

  • Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.
  • Able to perform AX application performance tuning using AX and SQL tools
  • Ability to work collaboratively as part of an existing delivery team
  • Conduct analysis to triage the assigned issues and escalate as required
  • Provide research, advice and opinion regarding ERP issues and associated risks
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
  • Aim to align response times with team SLA's delivering a consistently high quality of service

Other Requirements

  • Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
  • Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Able to customize SSRS reports in Dynamics AX
  • Provide pre-go live and post go live end user support.
  • Other reasonable duties as required by leaders in the business
  • Upload SFTP development and problem solving (Internal and External), all Business Units
  • Support and Development vendors
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.