Senior Technical Lead - Siemens PLM
India
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Job Description
Senior Technical Lead - Siemens PLM
Pune, Maharashtra

Job Summary

Support Specialist-

Role Summary

Provide specialist-level Siemens PLM/CAD support for complex incidents, recurring problems, release defects, OEM/vendor coordination, and global 3rd-level support interfaces. Support certification, rollout, and operational stability through strong RCA and knowledge management.

Key Responsibilities

  • Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
  • Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
  • Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
  • Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
  • Contribute to stability reviews, trend analysis, service improvement, and governance reporting.

Generic Skills / Transferable Capability

  • Advanced incident/problem management
  • Log analysis, RCA, evidence collection, and knowledge management
  • Endpoint/application support and packaging awareness
  • ServiceNow or comparable ITSM tooling
  • Scripting basics and monitoring tool awareness
  • ITIL Foundation/Practitioner preferred

Customer-Specific Knowledge Areas

  • Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
  • Siemens customized PLM/CAD application certification and packaging handshakes
  • RDC/GEW and Citrix/remote CAD issue awareness
  • Customer lab/tester/application owner support model
  • Customer-specific installation validation and release evidence needs

Key Responsibilities

  • Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence.
  • Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations.
  • Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support.
  • Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material.
  • Contribute to stability reviews, trend analysis, service improvement, and governance reporting.

Skill Requirements

Generic Skills / Transferable Capability

  • Advanced incident/problem management
  • Log analysis, RCA, evidence collection, and knowledge management
  • Endpoint/application support and packaging awareness
  • ServiceNow or comparable ITSM tooling
  • Scripting basics and monitoring tool awareness
  • ITIL Foundation/Practitioner preferred

Customer-Specific Knowledge Areas

  • Smaragd Engineering Client, Siemens NX, Teamcenter Enterprise support knowledge
  • Siemens customized PLM/CAD application certification and packaging handshakes
  • RDC/GEW and Citrix/remote CAD issue awareness
  • Customer lab/tester/application owner support model
  • Customer-specific installation validation and release evidence needs

Other Requirements

1. Relevant Certifications In Siemens Plm Solutions Or Related Technologies Are Optional But Valuable.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.