Job Summary
Key Responsibilities
- Maintain .NET services and APIs and address security issues
- Support production systems (ICM, monitoring, troubleshooting)
- Ensure compliance with S360/SFI and maintain Service Tree metadata
- Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes.
- Develop and maintain application enhancements using full-stack technologies.
- Route and coordinate partner issues with the appropriate engineering teams.
- Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution.
- Document solutions and contribute to knowledge sharing.
Skill Requirements
Key Skills
- Bachelor’s degree in computer science or equivalent experience.
- Experience supporting enterprise applications.
- Strong SQL and database troubleshooting skills.
- Experience with full-stack development using technologies such as C#, .NET, JavaScript/TypeScript, and React.
- Familiarity with Microsoft Dynamics 365.
- Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity is a plus
- Strong analytical, troubleshooting, communication, and customer service skills.
Other Requirements
- Experience with Azure, Azure DevOps, and CI/CD.
- Familiarity with Power Platform, REST APIs, and modern application architectures.
- Experience working in Agile development environments.