Senior Technical Lead
India
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Job Description
Senior Technical Lead
Chennai, Tamil Nadu

Job Summary

OpenText Exstream Support Analyst


Experience: 2–5 Years Summary: We are seeking a OpenText Exstream and OnDemand support analyst is responsible for providing day-to-day production support, troubleshooting and mainteance of CCM application.

 

Key Responsibilities

1.Provide L2/L3 support for OpenText Exstream application in production and non-production environment also defect fixes.
•    Perform impact analysis, identify root causes, and provide permanent fixes.
•    Monitor batch and real time document generation jobs, ensure timely delivery.
•    Perform daily health checks on application, database and jobs.
•    Coordinate with development and business team for code/configuration related issue resolution
•    Troubleshoot and resolve issues related to document genenration failure, Data mapping and transformation, Template/Layout issue, job scheduling and performance issue.
•  Configure, and enhance OnDemand applications based on business requirements.
•    Perform data mapping, validation, transformation, and troubleshooting in OnDemand applications
•    Integrate On‑Demand applications with external systems using APIs/Web Services.
•    Manage deployments across environments (Dev, QA, Prod).
•  Provide support during production releases and scheduled mainteance windows.
•    Miaintain system documentation and  knowledge base articles. Ensure compliance with SLA's and Quality standar

Skill Requirements

Provide L2/L3 support for OpenText Exstream application in production and non-production environment also defect fixes.
•    Perform impact analysis, identify root causes, and provide permanent fixes.
•    Monitor batch and real time document generation jobs, ensure timely delivery.
•    Perform daily health checks on application, database and jobs.
•    Coordinate with development and business team for code/configuration related issue resolution
•    Troubleshoot and resolve issues related to document genenration failure, Data mapping and transformation, Template/Layout issue, job scheduling and performance issue.
•  Configure, and enhance OnDemand applications based on business requirements.
•    Perform data mapping, validation, transformation, and troubleshooting in OnDemand applications
•    Integrate On‑Demand applications with external systems using APIs/Web Services.
•    Manage deployments across environments (Dev, QA, Prod).
•  Provide support during production releases and scheduled mainteance windows.
•    Miaintain system documentation and  knowledge base articles. Ensure compliance with SLA's and Quality standards.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.