Senior Technical Lead
India
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Job Description
Senior Technical Lead
| Chennai, Tamil NaduNoida, Uttar Pradesh

Job Summary

As a Confluent Cloud & Veeva Vault Support Specialist, you will ensure the operational stability of streaming data platforms and document management solutions for pharmaceutical clients. Your focus will be on incident management, platform troubleshooting, and maintaining high availability.

Key Responsibilities

• Provide support for Confluent Cloud, Quality Apps, and Veeva Vault solutions.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor platform health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot streaming data issues, document workflow failures, and integration problems.
• Collaborate with platform teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with cloud infrastructure teams for AWS/Azure-related issues.
• Ensure compliance with GxP and regulatory requirements

Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, Life Sciences, or a related field.
• 2+ years of experience in platform support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Kafka/Confluent, Veeva Vault, and streaming concepts is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements

Confluent Cloud knowledge.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.