Job Summary
Overview of the Role
As a TIBCO Data Virtualization Support Specialist, you will ensure the operational stability of TIBCO Data Virtualization solutions for pharmaceutical clients. Your focus will be on incident management, data layer troubleshooting, and maintaining high availability.
Detailed Responsibilities
• Provide L2/L3 support for TIBCO Data Virtualization solutions, ensuring high availability.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor data virtualization health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot data access failures, query performance issues, and connectivity problems.
• Collaborate with data architecture teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts and SQL.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Participate in on-call rotations and incident response activities.
Key Responsibilities
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.
Skill Requirements
Skill Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in data platform support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting and SQL skills for troubleshooting.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of data virtualization and TIBCO products is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.