Senior Technical Lead
India
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Job Description
Senior Technical Lead
Bangalore, Karnataka

Job Summary

We are seeking an experienced Salesforce Data Analyst with 8+ years of experience in Salesforce data analysis, reporting, data governance, and CRM analytics. The ideal candidate will leverage Salesforce platforms, data visualization tools, and analytical techniques to provide actionable business insights, improve data quality, and support strategic decision-making. The role requires strong expertise in Salesforce data models, reporting, dashboards, data migration, and stakeholder collaboration across business and technology teams.

Key Responsibilities

Salesforce Data Analysis & Reporting

  • Analyze Salesforce data to identify business trends, customer insights, and operational opportunities.
  • Develop and maintain Salesforce reports, dashboards, and KPI scorecards.
  • Monitor sales, service, marketing, and customer engagement metrics.
  • Provide data-driven recommendations to improve business performance.
  • Support executive and operational reporting requirements.

Data Quality & Governance

  • Ensure data accuracy, completeness, consistency, and integrity across Salesforce platforms.
  • Perform regular data audits, data cleansing, duplicate management, and validation activities.
  • Define and maintain data governance standards and best practices.
  • Identify and resolve data quality issues impacting business operations.
  • Support compliance and data security requirements.

Salesforce Data Management

  • Manage data extraction, transformation, loading (ETL), and migration activities.
  • Perform data imports, exports, and mass updates using Data Loader, Workbench, and related tools.
  • Support integration data validation between Salesforce and external applications.
  • Maintain Salesforce data structures, objects, fields, and relationships.

Analytics & Business Intelligence

  • Conduct customer, sales, service, and marketing analytics.
  • Develop data models and analytical frameworks to support business initiatives.
  • Create visualizations and insights using Power BI, Tableau, CRM Analytics, or equivalent tools.
  • Perform trend analysis, forecasting, segmentation, and performance reporting.
  • Support strategic planning through predictive and descriptive analytics.

Stakeholder Management

  • Gather reporting and analytics requirements from business stakeholders.
  • Translate business requirements into technical data and reporting solutions.
  • Collaborate with Product Owners, Business Analysts, Developers, and Salesforce Administrators.
  • Present findings, recommendations, and insights to leadership teams.

Continuous Improvement

  • Identify opportunities to improve reporting efficiency and data processes.
  • Recommend automation solutions to streamline reporting and analytics activities.
  • Support CRM optimization initiatives and Salesforce enhancements.
  • Drive adoption of data-driven decision-making across the organization.

Skill Requirements

Salesforce Expertise

  • Salesforce CRM Platform
  • Sales Cloud
  • Service Cloud
  • Financial Services Cloud (FSC) – Preferred
  • Data Cloud – Preferred
  • Salesforce Reports & Dashboards
  • Salesforce Data Loader
  • Salesforce Inspector
  • Workbench

Data Analysis & Visualization

  • Advanced SQL
  • Excel (Advanced)
  • Power BI
  • Tableau
  • Salesforce CRM Analytics (Einstein Analytics)
  • Data Visualization & Storytelling

Data Management

  • Data Cleansing & Data Quality Management
  • ETL Processes
  • Data Validation & Reconciliation
  • Data Mapping & Transformation
  • Master Data Management

Technical Skills

  • SQL Server, Oracle, MySQL, or PostgreSQL
  • API Data Validation
  • REST/SOAP Integrations
  • Data Migration & Conversion
  • Basic Python or R (Preferred)

Tools

  • JIRA
  • Confluence
  • Azure DevOps
  • Salesforce Data Loader
  • Workbench
  • Excel / Google Sheets

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Statistics, Mathematics, Business Analytics, or a related field.
  • 8+ years of experience in Data Analysis, Business Intelligence, CRM Analytics, or Salesforce Data Management.
  • Strong understanding of Salesforce data architecture and CRM business processes.
  • Experience developing enterprise reporting and dashboard solutions.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work with business stakeholders and technical teams in Agile environments.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.