Senior Technical Lead
United States
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Job Description
Senior Technical Lead
San Antonio, Texas

Job Summary

We are seeking for a Decision Science Analyst - for Member Deepening and Retention to support Predictive Modeling, Customer Segmentation, Experimentation, Data Storytelling and Performance Tracking:

Key Responsibilities

Predictive Modeling: Build machine learning models to forecast customer churn and identify cross-sell or upsell opportunities.Customer Segmentation: Analyze behavior patterns to group customers and target them with personalized retention campaigns.

Experimentation: Design and execute A/B tests to measure the impact of retention and deepening initiatives.

Data Storytelling: Translate complex data insights into clear recommendations for marketing and product teams.

Performance Tracking: Build dashboards and reports to monitor key retention metrics like churn rate, retention rate, and lifetime value.

 

Skill Requirements

Advanced proficiency in Python and SAS for advanced analytics and predictive modeling.Database: Strong expertise in SQL for complex data extraction, manipulation, and pipeline creation.Visualization: Expert-level skills in Tableau to build interactive dashboards and track customer metrics.

Other Requirements

4+ years in data science, advanced analytics, or a related quantitative role focusing on customer behavior.Domain Knowledge: Strong understanding of customer lifecycle metrics, loyalty programs, and retention strategies.Education: Bachelor’s or Master’s degree in Statistics, Economics, Computer Science, Mathematics, or a related field.
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.