Job Summary
The role is responsible for leading Empower LOS deployments, upgrades, and optimization efforts; managing project delivery, stakeholder engagement, and governance; and ensuring seamless integration with mortgage ecosystem platforms. The candidate will work closely with business, operations, product, and technology teams to streamline loan origination processes, improve borrower experience, and increase operational efficiency.
Experience implementing AIVA for AI-driven borrower engagement, automated communications, document collection, loan status updates, and self-service capabilities is essential. The candidate should also have experience integrating Empower with PPE, DU/LPA, credit bureaus, income and asset verification providers, CRM platforms, document management solutions, eClosing, eNote, and eVault platforms.
Strong knowledge of mortgage origination processes, regulatory compliance (TRID, RESPA, HMDA, FHA, VA, FNMA, Freddie Mac), Agile delivery, and large-scale implementation programs is required.
Key Responsibilities
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.
Skill Requirements
Mandatory Skills
- Dark Matter Empower LOS (5+ years)
- AIVA (Artificial Intelligence Virtual Assistant)
- Mortgage Loan Origination Systems (LOS) Implementation
- Mortgage Lending Domain Expertise
- LOS Configuration & Business Rules Management
- eClosing, eNotes, eVault
- DU/LPA, PPE & Third-Party Mortgage Integrations
- API & System Integration Experience
- Workflow Automation & Digital Mortgage Solutions
- Agile/Scrum Delivery
- Stakeholder & Vendor Management
- Regulatory Compliance (TRID, HMDA, RESPA)
Other Requirements
- AI-driven Mortgage Automation
- Cloud Platforms (AWS/Azure)
- SQL & Data Mapping
- PMP, PMI-ACP, or Scrum Master Certification
- Mortgage Digital Transformation Programs