Senior Technical Lead
United States
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Job Description
Senior Technical Lead
Jersey City, New Jersey

Job Summary

As a Cloud Support Specialist (AWS & Azure) for the Life Sciences and Healthcare sector, you will ensure the operational stability and performance of cloud infrastructure. Your focus will be on incident management, cloud resource monitoring, and maintaining high availability of cloud environments for pharmaceutical clients.

Key Responsibilities

• Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot cloud resource issues, networking problems, and service disruptions.
• Collaborate with cloud engineering teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and automation using shell scripts and basic IaC tools.
• Ensure compliance with industry regulations (GxP, HIPAA) in cloud operations.
• Participate in on-call rotations and incident response activities.

Skill Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in cloud support or IT operations with AWS and Azure.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic to intermediate shell scripting skills for automation.
• Solid knowledge of AWS and Azure services and cloud operations.
• Basic understanding of IaC tools (Terraform, CloudFormation) is a plus.
• Excellent communication and stakeholder management skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.