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Must have • Independently handle all ServiceNow traffic for L1 and L2 incidents on our governance platform • Strong problem solving and great learning agility — platform specifics will be covered through training • Clear written and verbal communication with business users
Good to have • Basic functional knowledge of AI • Continuous-improvement mindset — using automation and data insights to control ticket volume and improve efficiency
Nice to have • ServiceNow workflow or reporting configuration • Experience supporting an Azure-hosted web platform
Key Responsibilities
Must have • Independently handle all ServiceNow traffic for L1 and L2 incidents on our governance platform • Strong problem solving and great learning agility — platform specifics will be covered through training • Clear written and verbal communication with business users
Good to have • Basic functional knowledge of AI • Continuous-improvement mindset — using automation and data insights to control ticket volume and improve efficiency
Nice to have • ServiceNow workflow or reporting configuration • Experience supporting an Azure-hosted web platform
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
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