Senior Technical Lead
United States
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Job Description
Senior Technical Lead
Montgomery, Pennsylvania

Job Summary

As a UiPath & GenAI Application Support Engineer, you will be responsible for supporting, monitoring, maintaining, and optimizing business-critical automation solutions built using UiPath and Generative AI technologies. You will ensure the reliability, performance, and availability of robotic process automation (RPA) workflows, AI-assisted automation services, intelligent document processing solutions, and GenAI-enabled business applications. The role involves incident management, root cause analysis, bot monitoring, application support, and collaboration with automation development teams to deliver seamless business operations.

Key Responsibilities

As a UiPath & GenAI Application Support Engineer, you will be responsible for supporting, monitoring, maintaining, and optimizing business-critical automation solutions built using UiPath and Generative AI technologies. You will ensure the reliability, performance, and availability of robotic process automation (RPA) workflows, AI-assisted automation services, intelligent document processing solutions, and GenAI-enabled business applications. The role involves incident management, root cause analysis, bot monitoring, application support, and collaboration with automation development teams to deliver seamless business operations.

Skill Requirements

UiPath Platform

  • Strong experience with:
    • UiPath Studio
    • UiPath Orchestrator
    • UiPath Robots (Attended & Unattended)
    • UiPath Assistant
    • UiPath Insights
    • UiPath AI Center
    • UiPath Document Understanding
    • UiPath Integration Service
  • Experience troubleshooting:
    • Bot failures
    • Queue processing issues
    • Asset-related errors
    • Credential and authentication failures
    • Scheduling and execution issues

GenAI & Intelligent Automation

  • Basic to intermediate experience with:
    • Generative AI (GenAI) solutions
    • LLM-based applications
    • AI Assistants and Chatbots
    • Prompt Management
    • Intelligent Document Processing (IDP)
    • AI-powered workflow automation
  • Exposure to:
    • OpenAI
    • Azure OpenAI
    • Microsoft Copilot
    • Google Gemini
    • Amazon Bedrock
  • Understanding of AI governance, security, and responsible AI practices.

Integration & Application Support

  • Experience working with:
    • REST APIs
    • JSON
    • XML
    • Web Services
    • Enterprise Application Integrations
  • Knowledge of automation integration with ERP, CRM, ECM, and enterprise business applications.

Database & Reporting

  • Experience with:
    • SQL Server
    • Oracle Database
    • PostgreSQL
  • Ability to perform data validation, troubleshooting, and operational reporting.

Monitoring & Operations

  • Experience using:
    • Dynatrace
    • Splunk
    • Grafana
    • BigPanda
    • UiPath Insights
    • Application Monitoring Tools
  • Strong troubleshooting, analytical, and root cause analysis skills.

Automation & Scripting

  • Knowledge of:
    • PowerShell
    • Python
    • VB.NET
    • Shell Scripting
  • Ability to automate operational and monitoring tasks.

ITSM & Service Management

  • Experience with:
    • ServiceNow
    • JIRA
    • Confluence
  • Strong understanding of:
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • ITIL Best Practices

Other Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.3+ years of experience in Application Support, RPA Operations, or Automation Platform Support.2+ years of hands-on experience supporting UiPath solutions in production environments.Strong understanding of business process automation and operational support models.Excellent troubleshooting, analytical, and problem-solving skills.Experience working in global AMS/RunOps and production support environments.Strong communication and stakeholder management capabilities.Familiarity with Agile, DevOps, and Continuous Improvement methodologies.UiPath Certified Professional (Associate/Advanced) certification is preferred.Experience supporting Healthcare, Life Sciences, Manufacturing, Retail, or Financial Services environments is desirable.Exposure to AI-assisted operations (AIOps), intelligent automation, and enterprise GenAI initiatives is highly desirable.Knowledge of compliance, audit, and security requirements for automation platforms is an added advantage.
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.