Senior Technical Lead
United States
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Job Description
Senior Technical Lead
Others, Georgia

Job Summary

  • Lead configuration, build, testing, deployment, and support activities for Epic Ambulatory and MyChart modules.
  • Gather and analyze business, clinical, and operational requirements from healthcare stakeholders.
  • Configure Epic Ambulatory workflows including scheduling, charting, orders, referrals, encounters, and provider documentation.
  • Configure and optimize MyChart functionalities including online scheduling, appointment management, patient messaging, eCheck-In, bill payment, prescription renewals, and patient engagement tools.
  • Collaborate with clinicians, physicians, nurses, and operational teams to improve ambulatory workflows.
  • Conduct workflow assessments and recommend process improvements aligned with Epic best practices.
  • Support integrated workflows across Prelude, Cadence, Orders, Clinical Documentation, Referrals, and Revenue Cycle applications.
  • Develop system design documents, build specifications, test scripts, training materials, and operational procedures.
  • Execute unit testing, integrated testing, regression testing, and user acceptance testing.
  • Participate in go-live planning, cutover activities, and hypercare support.
  • Troubleshoot production issues and coordinate resolution with Epic and cross-functional teams.
  • Support upgrades, new feature implementations, and regulatory requirements.
  • Provide KT sessions and end-user support to clinical and operational teams.
  • Ensure compliance with healthcare security, privacy, and organizational standards.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Healthcare Informatics, Information Systems, or related field.
  • 8+ years of healthcare IT experience with strong Epic implementation/support experience.
  • Epic Ambulatory Certification required.
  • Epic MyChart Certification preferred.
  • Experience in full lifecycle Epic implementation projects.
  • Strong understanding of ambulatory clinical workflows and patient engagement solutions.
  • Experience with workflow analysis, system configuration, testing, and production support.
  • Knowledge of healthcare interoperability standards and integrated Epic ecosystems.
  • Strong stakeholder management and communication skills.
  • Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

  • Additional Epic certifications such as Cadence, Prelude, Healthy Planet, Orders, or Care Everywhere.
  • Experience supporting virtual care, telehealth, and digital patient engagement initiatives.
  • Familiarity with HL7, FHIR, APIs, and healthcare integrations.
  • Experience in Agile and Waterfall delivery methodologies.
  • Exposure to reporting tools such as Reporting Workbench, SlicerDicer, or Clarity.

Key Competencies

  • Healthcare domain expertise
  • Clinical workflow optimization
  • Patient engagement solutions
  • Requirements gathering and analysis
  • Testing and validation
  • Stakeholder management
  • Problem-solving and troubleshooting
  • Documentation and training
  • Communication and collaboration

Key Responsibilities

Skill Requirements

Other Requirements
Maximum Salary (US):  177,000
Minimum Salary (US):  69,000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.