Key Responsibilities

• Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude applications.
• Gather, analyze, and document business and operational requirements related to patient access workflows.
• Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
• Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
• Configure provider templates, appointment types, scheduling rules, referral workflows, and registration processes.
• Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
• Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
• Lead workflow assessments and recommend process improvements aligned with Epic best practices.
• Conduct solution design sessions and stakeholder workshops.
• Create functional specifications, configuration documents, workflow diagrams, and training materials.
• Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
• Coordinate deployment, go-live, cutover, and hypercare activities.
• Troubleshoot production issues and drive timely resolution.
• Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
• Mentor junior analysts and provide knowledge transfer to support teams.

Required Skills & Qualifications

• Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, Business Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Cadence Certification (Mandatory).
• Epic Prelude Certification (Mandatory or Strongly Preferred).
• Strong knowledge of patient scheduling, registration, admissions, referrals, and patient access operations.
• Experience supporting ambulatory and hospital-based scheduling workflows.
• Understanding of healthcare revenue cycle processes and insurance workflows.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Proven ability to lead client-facing workshops and solution discussions.
• Strong communication, stakeholder management, and analytical skills.
• Experience working with Canadian healthcare organizations is highly preferred.