Job Summary
The Onshore Epic Willow Ambulatory Senior Analyst / Lead serves as the principal technical subject matter expert (SME) and operational liaison for outpatient, retail, specialty, and discharge pharmacy IT operations. Positioned onshore, this individual leads system design, prescription processing build, claim adjudication interface logic, inventory management, and e-prescribing workflows. They collaborate directly with Retail/Specialty Pharmacy Directors, Outpatient Operations Managers, Billing/Finance Leads, and offshore configuration teams to deliver compliant, high-throughput retail pharmacy and e-prescribing workflows across health system outpatient facilities. Key Responsibilities Client Alignment & Outpatient Pharmacy Leadership Serve as the primary onshore technical liaison for Outpatient Pharmacy Directors, Specialty Pharmacy Managers, Retail Operations, and Ambulatory Care Leadership. Translate retail pharmacy regulations, NCPDP standards, DEA controlled-substance rules (EPCS), 340B program requirements, and third-party payer billing rules into Epic system specifications. Lead workflow optimization sessions for discharge prescription delivery ("Meds to Beds"), mail-order fulfillment, specialty pharmacy care management, and retail point-of-sale (POS) integrations. System Design, Build & Integration Design, build, test, and maintain Epic Willow Ambulatory (Retail Rx) and Willow Specialty modules. Configure retail medication master files (ERX), SIG libraries, package size logic, pricing tables, co-pay structures, dispensing rules, and refill management. Oversee NCPDP interface configurations for real-time claim adjudication, prior authorization (ePA), eligibility verification, and electronic prescribing (Surescripts / EPCS). Build and maintain integration with retail automation, pill counters, High-Volume Fulfillment systems, Point of Sale (POS) platforms, central fill, and Willow Inventory. Manage cross-module integration with EpicCare Ambulatory (clinic prescribing), Cadence (scheduling/demographics), Prelude (coverage), and Resolute PB / SBO (professional and retail billing).The Onshore Epic Willow Ambulatory Senior Analyst / Lead serves as the principal technical subject matter expert (SME) and operational liaison for outpatient, retail, specialty, and discharge pharmacy IT operations. Positioned onshore, this individual leads system design, prescription processing build, claim adjudication interface logic, inventory management, and e-prescribing workflows. They collaborate directly with Retail/Specialty Pharmacy Directors, Outpatient Operations Managers, Billing/Finance Leads, and offshore configuration teams to deliver compliant, high-throughput retail pharmacy and e-prescribing workflows across health system outpatient facilities. Key Responsibilities Client Alignment & Outpatient Pharmacy Leadership Serve as the primary onshore technical liaison for Outpatient Pharmacy Directors, Specialty Pharmacy Managers, Retail Operations, and Ambulatory Care Leadership. Translate retail pharmacy regulations, NCPDP standards, DEA controlled-substance rules (EPCS), 340B program requirements, and third-party payer billing rules into Epic system specifications. Lead workflow optimization sessions for discharge prescription delivery ("Meds to Beds"), mail-order fulfillment, specialty pharmacy care management, and retail point-of-sale (POS) integrations. System Design, Build & Integration Design, build, test, and maintain Epic Willow Ambulatory (Retail Rx) and Willow Specialty modules. Configure retail medication master files (ERX), SIG libraries, package size logic, pricing tables, co-pay structures, dispensing rules, and refill management. Oversee NCPDP interface configurations for real-time claim adjudication, prior authorization (ePA), eligibility verification, and electronic prescribing (Surescripts / EPCS). Build and maintain integration with retail automation, pill counters, High-Volume Fulfillment systems, Point of Sale (PO