We are looking for an experienced O9 Demand Planning Consultant with strong expertise in Supply Chain Planning, Demand Planning & Forecasting, and AMS Support. The role will be responsible for supporting and enhancing o9 Demand Planning solutions, resolving production issues, managing SLAs, performing root cause analysis, and coordinating releases and changes with business and technical stakeholders.

Provide functional and application support for o9 Demand Planning within an AMS environment.Support end-to-end Demand Planning & Forecasting processes, including statistical forecasting, forecast adjustments, consensus planning, and exception management.Work with business teams to understand and resolve issues related to Supply Chain Planning and demand forecasts.Manage incidents, service requests, and problems within agreed SLAs.Perform detailed Root Cause Analysis (RCA) for recurring and critical production issues and drive corrective/preventive actions.Troubleshoot functional, configuration, data, integration, workflow, dashboard, and reporting issues in o9.Coordinate with business, development, integration, and infrastructure teams for timely incident resolution.Monitor ticket queues, prioritize issues based on severity/business impact, and ensure appropriate communication and closure.Support Release & Change Management, including impact assessment, testing, deployment coordination, and post-production validation.Participate in regression testing, UAT, production deployments, and hypercare activities.Identify opportunities for application stabilization, automation, and reduction of recurring incidents.Maintain functional and technical knowledge documents, SOPs, RCA documents, and support documentation.Provide User Training & Knowledge Transfer to business users and support teams.Work closely with business and IT stakeholders and provide regular updates on incidents, problems, enhancements, and releases.Support continuous improvement of o9 demand-planning processes and application performance