Senior Technical Lead
Netherlands
Job Description
Senior Technical Lead
Amsterdam, Noord-Holland
Job Summary
Job Title
Ops Engineer (IT Operations / Production Support Engineer)
Experience
4–8 Years
Role Overview
The Ops Engineer is responsible for ensuring the stability, availability, security, and performance of business-critical applications and production systems. The role involves production support, incident management, release deployment, monitoring, automation, and continuous improvement activities while working closely with development, testing, and business teams in an Agile/DevOps environment.
Key Responsibilities
Key Responsibilities
Production Support & Incident Management
- Provide L2/L3 support for production applications and services.
- Monitor application health and system availability.
- Troubleshoot incidents and perform root cause analysis (RCA).
- Resolve production issues within defined SLAs.
- Drive permanent fixes for recurring problems.
Monitoring & Operations
- Monitor applications, infrastructure, interfaces, and batch jobs.
- Handle job failures, reruns, and operational recovery activities.
- Ensure uninterrupted operation of critical business processes.
- Analyze logs and system alerts to identify potential issues proactively.
Release & Deployment Support
- Execute deployments across Development, Acceptance, and Production environments.
- Validate deployment outcomes and ensure system stability post-release.
- Coordinate release activities with development and testing teams.
- Support change and release management processes.
Automation & Continuous Improvement
- Develop and maintain automation scripts using Python, Bash, or Shell scripting.
- Reduce manual operational activities through automation.
- Contribute to process improvements and operational excellence initiatives.
- Support CI/CD and DevOps practices.
Security & Compliance
- Ensure system patching and security compliance.
- Support audit, risk, and compliance activities.
- Follow organizational security standards and operational policies.
- Participate in vulnerability remediation and risk mitigation activities.
Agile & Team Collaboration
- Work within Agile/Scrum or BusDevOps teams.
- Participate in stand-ups, sprint planning, retrospectives, and operational reviews.
- Collaborate with developers, architects, business analysts, and stakeholders.
- Support on-call, shift, and weekend production activities when required.
Skill Requirements
Soft Skills
- Strong analytical and troubleshooting abilities
- Effective stakeholder communication
- Ownership and accountability
- Team collaboration
- Problem-solving mindset
- Ability to work in high-pressure production environments
Must-Have Skills
Technical Skills
- Linux / Unix Administration
- Python Programming
- Shell/Bash Scripting
- Application & Production Support
- Incident and Problem Management
- Monitoring & Alerting Tools
- SQL / Oracle Databases
- Azure DevOps / CI-CD Concepts
- ServiceNow or ITSM Tools
- Batch Scheduling Tools (Control-M, UAC, etc.)
Monitoring Tools
- Kibana
- Prometheus
- Logstash
- Splunk (preferred)
- Grafana (preferred)
Process Knowledge
- ITIL Framework
- Change Management
- Release Management
- Risk & Compliance Management
- Production Support Best Practices
Preferred Skills
- Ansible Automation
- Java & WebSphere exposure
- Cloud Platforms (Azure/AWS)
- DevOps Tooling
- Banking and Financial Services domain knowledge
- Site Reliability Engineering (SRE) practices
Soft Skills
- Strong analytical and troubleshooting abilities
- Effective stakeholder communication
- Ownership and accountability
- Team collaboration
- Problem-solving mindset
- Ability to work in high-pressure production environments
Other Requirements
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Information at a Glance