Job Summary
Operation SME:Role Summary
The Operations SME focuses on day-to-day availability, reliability, and performance of production systems, ensuring SRE practices are embedded into operational processes.
Key Responsibilities
• Maintain and operate production applications, infrastructure, and databases
• Implement and manage monitoring, alerting, and performance tools
• Perform incident response, troubleshooting, and RCA
• Execute hardware and software upgrades
• Conduct capacity planning and performance analysis
• Maintain runbooks, SOPs, and operational documentation
• Support cloud, enterprise, SaaS, COTS, and legacy platforms
Must Have
• 6+ years of experience in production operations
• Experience managing VMs, servers, networks, and applications
• Strong experience with monitoring, logging, and alerting
• Understanding of reliability metrics and operational KPIs
• Proficiency in scripting (Python, Bash, Groovy, GoLang)
• Understanding of container platforms
• Familiarity with ITSM processes
Good to Have
• Application architecture exposure in Java or .NET
• CI/CD and automation experience
• Knowledge of Chaos Engineering
• SRE certification
Key Responsibilities
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.