Job Summary

As a Kinaxis Maestro Senior Solution Consultant, your primary focus will be leading end-to-end production support, application maintenance, and system troubleshooting for established Kinaxis Maestro implementations. Secondarily, you will drive continuous improvement by leading minor enhancements, configurations, and functional releases. This role requires a hands-on technical expert who can rapidly resolve critical system issues while advising business users on process optimizations.

Key Responsibilities

Primary Duty: Production Support & System Maintenance

• Technical Support & Troubleshooting: Act as the primary point of contact for resolving complex data, model, and analytic configuration issues in live environments.
• Issue Resolution: Troubleshoot functional errors and apply rapid fixes to ensure smooth day-to-day operations and high platform availability.
• Data Integrity & Harmonization: Perform data readiness and quality assessments across ERP source systems to ensure successful data sync and maintain a robust Double Closed Loop integration.
• User Support & Adoption: Address ongoing business queries, create user manuals, and oversee targeted training activities to ensure business users run Maestro applications efficiently.

Secondary Duty: Enhancements & Continuous Improvement

• Solution Configuration: Design, build, and configure minor enhancements and system changes across modules like Demand Planning (DP), Supply Planning (SP), Capacity Planning, DRP, MPS, MEIO, and S&OP.
• Requirements & Gap Analysis: Conduct discovery workshops and analyze business requests for system improvements to map new to-be processes.
• Testing & Quality Assurance: Design configuration test scripts, lead unit testing, and execute end-to-end testing to ensure enhancements pass User Acceptance Testing (UAT) seamlessly.
• Documentation: Create and maintain technical documentation, architecture updates, and solution designs for all new platform modifications.

Skill Requirements

• Domain Expertise: Deep functional knowledge of standard supply chain business processes, control settings, and standard data models (specifically Supply Planning, Capacity Planning, DRP, MPS, MEIO, and S&OP).
• Support Acumen: Strong understanding of application support frameworks, incident management, and technical documentation standards.
• Communication: Exceptional ability to lead client discussions, facilitate collaborative problem-solving workshops, and explain complex analytical fixes simply.

Other Requirements