Job Summary

POSITION SUMMARY STATEMENT:

The SaaS Analyst is responsible for analyzing, supporting, and optimizing Software‑as‑a‑Service (SaaS) applications to enable scalable business operations. The role bridges business needs and cloud-based solutions by driving configuration, reporting, issue resolution, and continuous improvement across SaaS platforms

Key Responsibilities

DETAILED RESPONSIBILITIES/DUTIES:

• Act as a functional/technical analyst for SaaS applications, supporting day‑to‑day operations, enhancements, and user adoption
• Analyze business requirements and translate them into SaaS configurations, workflows, and reporting solutions
• Partner with business stakeholders, IT teams, and vendors to troubleshoot issues, manage incidents, and deliver enhancements

• Work on Projects/Tasks that focus on Herbalife’s Quote to Cash (QTC processes), Procure to Pay (P2P processes) including, but not limited to Order Management, Supply Chain Management, Pricing, Taxing, Invoicing, Receipts, Cash Reconciliation.
• Proficient in software development lifecycles namely Waterfall and Agile and AIM Methodology.
• Perform analysis to understand business requirements and guide ERP development team in proposed solution
• Responsible for Analysis and functional testing application software across production support, enhancements and projects.
• Understand the key integration points, work cross-functionally across different business processes, and understand challenges faced by business teams.
• Meet service level agreements for production support response and resolution. Troubleshoot issues, find their root cause, and any necessary corrective actions to resolve them permanently
• Serve as a mentor to less experienced Application Analysts.
• Proven ability to define customer requirements, excellent interpersonal and facilitation skills.
• Follow documentation, software development methodology, version control and testing, and migration standards
• Develop a cooperative environment that fosters knowledge sharing
• Perform additional duties as assigned.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and, in a team-oriented, collaborative environment

Skill Requirements

Skills:

• Experience with enterprise SaaS platforms such as ERP/Finance
• Experience with reporting tools, data modeling, or SaaS analytics platforms
• Exposure to Agile delivery models, DevOps, or CI/CD pipelines in a cloud/SaaS context.

• Ability to write and execute SQL queries and understand PL/SQL APIs
• Proficiency in Oracle Applications R12 and Oracle Fusion
• Strong understanding of relational databases (including tables, views, indexes, table spaces etc.)
• Excellent understanding of Entity Relationship Diagrams (ERDs) and the translation of business requirements into them.
• Hands-on software troubleshooting experience and Ability to conduct research into software-related issues and products
• Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
• Ability to identify system impact for small- and large-scale initiatives
• Experience with global implementations of Oracle EBS Applications and Salesforce.
• Experience working in a DevOps Framework.
• Self-managing: well organized, with strong multi-tasking and time management skills; maintains attention to detail and work independently in a fast-paced and rapidly changing environment.

Experience:

• 5+ years of experience in IT/Technology.
• 5+ years of experience in covering ERP systems such as Oracle, Salesforce
• 5+ years of experience with SQL queries and understanding Oracle Application APIs
• 5+ years of demonstrated skill in preparation and maintenance of implementation documents, test cases, Project Lifecycle experience in an ERP (Oracle, Salesforce) environment is a must, including knowledge in using Oracle Application Object Library (AOL/FND) and Salesforce.
• Understanding of cloud applications like AWS or Azure.

Other Requirements

PREFERRED QUALIFICATIONS:

• Master’s degree in Business, Information Technology or equivalent
• Experience with working on a cross-functional teams, with team members inside and outside of IT, at different levels including up to Director level Experience with international or multi-level marketing business
• Experience with complex, multi-national application implementations
• Proficiency with MS Project/Visio/etc.
• Bi-lingual
• Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
• Excellent oral and written communication skills
• Strong interpersonal skills
• Effective writing and diagramming skills
• Clear English-speaking skills
• Ability to interact effectively at all levels with sensitivity to cultural diversity