Role Summary 

We are looking for a Senior UX Designer to lead the design of strategic digital experiences across complex internal and external-facing journeys. The role will shape product direction, influence senior stakeholders, and ensure consistent, accessible, high-quality user experiences across a multi-team delivery environment. 

Key Responsibilities 

• Own end-to-end UX activities from discovery through implementation across strategic digital journeys. 

• Lead stakeholder engagement sessions to align customer needs, business outcomes and technology constraints. 

• Define experience strategies, user journeys, service interactions, prototypes and detailed interaction models. 

• Collaborate closely with Product Owners, Engineers, Architects, Delivery Leads, Service Designers and Content specialists. 

• Champion accessibility, usability, design consistency and evidence-based decision making. 

• Facilitate workshops, design reviews and playback sessions with senior and cross-functional stakeholders. 

• Support user research, usability testing and iterative design improvements based on feedback and insight. 

• Contribute to design standards, reusable patterns and quality assurance through delivery. 

Essential Skills & Experience 

• Significant UX design experience across large-scale digital products or platforms. 

• Strong command of user-centred design, interaction design and information architecture. 

• Advanced proficiency in Figma and modern prototyping/design collaboration tooling. 

• Proven ability to influence stakeholders and make pragmatic design decisions in complex environments. 

• Experience working within Agile and product-led delivery teams. 

• Strong communication skills with the ability to explain design choices to technical and non-technical audiences. 

Desirable Skills 

• Experience within Financial Services or another regulated enterprise environment. 

• Knowledge of accessibility standards and inclusive design practices. 

• Exposure to service design, journey mapping and design thinking methods. 

• Experience contributing to enterprise design systems and reusable design patterns. 

• Familiarity with digital platform ecosystems, developer-facing experiences or self-service journeys. 

Candidate Profile 

A confident, collaborative and commercially aware designer who can lead design thinking across multiple stakeholder groups, balance user needs with delivery realities, and create practical, high-quality experiences that work at enterprise scale.