Job Summary
• Experience in Empower3 FR10 CDS L2 & L3 Technical Support
• Knowledge on Empower Enterprise Architecture
• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)
• Knowledge on sample set, method set, instrument method and report method
• Knowledge of Empower installation and qualification of LACE machine
• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks
• Knowledge of configuring instruments and LACE machine.
• "Knowledge of software products and tools
• with Empower CDS with data archival system nugenesis etc."
• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application
• Ability to work independently in a fast paced and challenging environment
• Good working experience on ITIL Service delivery processes and GMP validation processes
• Provide technical support of Empower to Quality Control, Batch Release, Production operations
• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.
• Experience in handling service disruption bridge calls
• Understand and comply with core standard operating procedures and working instructions
Key Responsibilities
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.