Senior Technical Lead
United States
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Job Description
Senior Technical Lead
Montgomery, Pennsylvania

Job Summary

We are seeking an experienced Informatica MDM Platform Support Lead to lead the support, administration, maintenance, and continuous improvement of enterprise Master Data Management (MDM) platforms built on Informatica MDM. The candidate will be responsible for ensuring platform stability, data quality, operational excellence, and support service delivery while managing a team of MDM support engineers.

The ideal candidate should have strong expertise in Informatica MDM Hub, Data Director, PowerCenter/IICS integrations, database technologies, and ITIL-based support processes. The role requires close collaboration with business stakeholders, data stewards, application teams, and infrastructure teams to ensure reliable and efficient MDM operations.

Key Responsibilities

Platform Support Leadership
Lead and manage a team of MDM support engineers across L2/L3 support functions.
Act as the primary escalation point for critical production incidents.
Drive service delivery excellence and SLA compliance.
Establish support governance, operational processes, and best practices.
Conduct regular service reviews and performance reporting.
Informatica MDM Platform Administration
Oversee administration and support of Informatica MDM Hub environments.
Manage Hub Console, Data Director, Match & Merge processes, Data Steward workflows, and Business Entity Services (BES).
Support platform upgrades, patches, deployments, and enhancements.
Ensure platform availability, scalability, and reliability.
Incident, Problem & Change Management
Lead major incident management calls and stakeholder communications.
Drive root cause analysis (RCA) and preventive action implementation.
Review recurring issues and implement long-term solutions.
Govern change management activities and production releases.
Ensure adherence to ITIL Incident, Problem, Change, and Release Management processes.
Data Quality & Governance Support
Support data governance initiatives and data stewardship processes.
Oversee entity matching, survivorship rules, hierarchy management, and duplicate resolution.
Collaborate with business teams to resolve data quality issues.
Monitor and improve master data integrity across domains.
Integration & ETL Support
Support integrations between Informatica MDM and upstream/downstream applications.
Manage and troubleshoot Informatica PowerCenter and Informatica Intelligent Cloud Services (IICS) workflows.
Ensure successful execution of batch jobs and interface processes.
Coordinate with integration teams to resolve data synchronization failure

Skill Requirements

Database & Performance Management
Lead database troubleshooting and performance optimization activities.
Review SQL queries and recommend performance improvements.
Support Oracle, SQL Server, and PostgreSQL environments.
Ensure data consistency and compliance across MDM repositories.
Monitoring & Operational Excellence
Define monitoring standards and proactive alerting mechanisms.
Establish platform KPIs, SLA dashboards, and operational metrics.
Perform capacity planning and performance analysis.
Drive automation initiatives to reduce manual support effort.
Stakeholder Management
Work closely with Business Data Stewards, Data Governance teams, Architects, and Application Owners.
Provide executive-level operational reporting.
Facilitate support reviews and governance meetings.
Manage customer expectations and support escalations.
Required Technical Skills
Informatica MDM
Informatica MDM Hub
Informatica Data Director (IDD)
Hub Console
Match & Merge Configuration
Business Entity Services (BES)
ActiveVOS
Hierarchy Manager
Data Stewardship Processes
Informatica Integration Tools
Informatica PowerCenter
Informatica Intelligent Cloud Services (IICS)
Informatica Data Quality (IDQ)
Database Technologies
Oracle
SQL Server
PostgreSQL
SQL & Database Skills

Other Requirements

Advanced SQL
PL/SQL
Query Performance Tuning
Data Analysis & Validation
Monitoring & ITSM Tools
ServiceNow
Splunk
Control-M
Dynatrace
AppDynamics
Operating Systems
Linux / Unix
Windows Server
Scripting & Automation
Shell Scripting
Python
PowerShell
Cloud Exposure (Preferred)
AWS
Azure
Leadership Responsibilities
Lead a team of MDM Platform Support Engineers.
Manage resource allocation and support coverage.
Mentor and coach team members.
Conduct performance reviews and career development discussions.
Drive continuous improvement initiatives.
Define operational standards and support KPIs.
Ensure audit and compliance readiness."
Maximum Salary (US):  177,000
Minimum Salary (US):  69,000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.