As a Collibra Cloud Platform Support Engineer, you will be responsible for supporting, administering, and maintaining the Collibra Data Intelligence Cloud platform to enable enterprise-wide data governance, data cataloging, metadata management, data quality, and regulatory compliance initiatives. You will ensure the availability, performance, security, and operational stability of the Collibra ecosystem while supporting data stewards, business users, governance teams, and technical stakeholders. The role involves platform administration, incident management, integrations, user support, and continuous improvement of data governance capabilities.

Provide L2/L3 support for the Collibra Data Intelligence Cloud platform.Administer and maintain Collibra environments, workflows, communities, domains, assets, and governance processes.Support data governance, metadata management, data catalog, data lineage, and business glossary initiatives.Monitor platform health, user activities, integrations, and workflow executions.Troubleshoot platform issues, workflow failures, synchronization issues, access-related problems, and performance concerns.Manage user onboarding, role-based access controls, permissions, and security configurations.Support integrations between Collibra and enterprise systems including Data Quality, ETL, BI, MDM, and cloud platforms.Collaborate with data stewards, governance teams, business users, and technical teams to resolve issues and improve platform adoption.Perform root cause analysis and implement corrective and preventive actions for recurring issues.Support release management, platform upgrades, patches, and configuration changes.Ensure compliance with enterprise data governance policies, audit requirements, and regulatory standards.Create and maintain technical documentation, support runbooks, knowledge articles, and operational procedures.Manage incidents, changes, and service requests using ServiceNow while ensuring SLA compliance.

Collibra Platform

• Strong experience with:
  • Collibra Data Intelligence Cloud
  • Data Catalog
  • Business Glossary
  • Data Governance Center
  • Data Lineage
  • Workflow Management
  • Policy Management
  • Metadata Management
• Knowledge of governance operating models, stewardship processes, and data ownership frameworks.
• Experience managing:
  • Communities
  • Domains
  • Assets
  • Responsibilities
  • Workflows
  • Governance Dashboards

Data Governance & Metadata Management

• Strong understanding of:
  • Data Governance
  • Data Cataloging
  • Metadata Management
  • Data Stewardship
  • Reference Data Management
  • Data Lifecycle Management
• Familiarity with regulatory requirements and data governance frameworks.

Integration & Data Technologies

• Experience integrating Collibra with:
  • Informatica
  • Talend
  • MDM Platforms
  • Data Warehouses
  • Snowflake
  • Azure Data Services
  • AWS Data Services
  • Power BI
  • Tableau
• Experience working with:
  • REST APIs
  • JSON
  • XML
  • Data Integration Services

Database & Analytics

• Experience with:
  • SQL Server
  • Oracle
  • PostgreSQL
  • Snowflake
• Ability to analyze metadata, governance metrics, and platform operational reports.

Monitoring & Support

• Experience using:
  • Dynatrace
  • Splunk
  • Grafana
  • Cloud Monitoring Platforms
• Strong troubleshooting, root cause analysis, and incident resolution skills.

ITSM & Service Management

• Experience with:
  • ServiceNow
  • JIRA
  • Confluence
• Strong understanding of:
  • ITIL
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment

Cloud Technologies

• Basic knowledge of:
  • AWS
  • Azure
  • Data Lake Platforms
  • Cloud-Native Data Architectures
• Understanding of SaaS platform administration and cloud security practices.

Bachelor's degree in Computer Science, Information Technology, Data Management, Engineering, or a related field.3+ years of experience supporting Data Governance, Metadata Management, or Data Catalog platforms.Experience with Collibra administration, governance workflows, and metadata management practices.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication and stakeholder management abilities.Experience working with business users, data stewards, governance councils, and technical teams.Ability to work effectively within global support and delivery organizations.Familiarity with Agile, DevOps, and Continuous Improvement methodologies.Collibra Ranger, Steward, Engineer, or Administrator certifications are preferred.Experience supporting Healthcare, Life Sciences, Manufacturing, Financial Services, or other regulated industries is highly desirable.Exposure to Data Quality, Master Data Management (MDM), Data Lineage, Data Fabric, Data Mesh, and AI-driven governance solutions is an added advantage.Knowledge of GenAI, metadata-driven automation, and enterprise data intelligence initiatives is preferred.